Business Account Application Procces
- Register for a business account at www.mobilemart.com.au/register.
Once registered, our team will review and approve your business account within 24 hours. They will then reach out to verify two business details. At that point, you will be able to request a status level, but supporting documents will be required - Once your account status has been activated, a confirmation email will be sent. Your account will then be loaded with appropriate pricing and perks.
- Login and enjoy the Mobile Mart experience and everything Mobile Mart has to offer!
Account Benefits
Account Type | Benefits Breakdown |
---|---|
Monthly Sales Requirements | Earn more & save at mobile mart with customer loyalty shall be rewarded with an abundance of account access and perks. |
Free Aus Post Express shipping
(over $399) |
If the order total is greater than $399, a free shipping method will be available in the shipping section of the checkout page. Please be advised that this will be shipped via AusPost Express. Please allow 2-4 business days based on delivery locate |
Standard Pick Up
(Including Saturday) |
A standard pick-up option shall be made available for all customer levels. The standard pick-up option may take up to 4 hours to process, and an SMS notification will be sent when the order is ready for pick-up. |
Free Express Pick Up
(Including Saturday) |
The express pick-up option shall be made available for all customer levels at a price of $19.99, with the exception of Ambassador. Express pick-up option shall be completed on ASAP notice between 30-60mins to process & notification via SMS on order is ready for pick up. |
Warranty Support Report | A full comprehensive warranty report outlining the product, warranty status, evidence (photo), warranty, and fault status shall be provided. |
B2B Repair Services Discount | Reap the benefits of discounted B2B repair service based on your loyalty/account level. Save up to 20% off all B2B repairs, such as back glass replacement, motherboard repairs, and more. |
Tech Support Consultant | On-demand support for businesses with consultancy on device/issue diagnosis, installation guidelines & understanding, technical assistance, product assistance & education. |
Express Warranty Service | Enjoy express warranty service based on your loyalty/account level, with RMA, which can be completed within 24 hours of receiving the goods. |
Free Return Courier Shipping Label | Free return courier shipping label for RMA based on your loyalty/account level. Please submit an RMA & select the delivery method to generate an e-label to create the return label. |
Premium Warranty Cover | Premium warranty cover will be made available based on your loyalty/account level. This feature allows for goodwill replacement of non-covered damage with reasonable requests. Available 1 in 100 and capped at 5 products per month & subject to approval. |
Freight Upgrade Service | Free freight upgrade on courier services if cutoff times are missed or a superior service is made available than the one selected. This decision shall be made by the sales rep and is subject to availability based on your loyalty/account level. |
Assign Account Manager | Based on your loyalty/account level, you will receive a dedicated sales representative who can assist in all aspects of business and provide assistance. |
Discount Tiered Price | Discount tiered prices as you scale your business, spend and receive amazing discounts for loyalty and gratitude from Mobile Mart. |
BuyBack Bonus Store Credit | Based on customer loyalty/account level, you shall receive a 5% additional store credit bonus for all broken BuyBack. |
Frequently Asked Questions About Our Loyalty Program
How is your membership level evaluated?
- Your membership level is evaluated every quarter (on 1st January, 1st April, 1st July, 1st October) based on your average quarterly spending. Your status will be adjusted accordingly.
- If you intentionally cancel an order, your loyalty status may be downgraded.
- Faulty returns exceeding 50% of your total monthly spend may result in your loyalty status being downgraded.
- Attempts to disrupt or damage Mobile Mart's business intentionally will result in your loyalty status being downgraded.
What if I have a high-level account with another wholesaler?
- You can inform a member of the Mobile Mart Team that you would like your account status reviewed. This will trigger a callback to schedule a meeting to assess your status. You will also need to provide appropriate documentation to support your claim.